Clear information about the data behind each call.

The UK-based operator of JobRoute is responsible for personal information used to run the website, manage direct customer relationships, provide support and operate the service. Contact hello@jobroute.co.uk for the operator's controller details or any privacy question.

When JobRoute handles caller information solely on a customer business's instructions, the respective privacy roles may differ. The customer business will normally decide why it wants calls answered and what information the receptionist should collect. Contact us if you need the data roles for a particular setup explained.

Voice, addresses and detailed descriptions can reveal personal or sensitive circumstances. Customer businesses should configure their receptionist to collect only what is relevant to the enquiry.

JobRoute may use personal information to:

• respond to enquiries and prepare a requested demonstration;
• create, configure and support a customer account;
• answer calls and generate transcripts, summaries or notifications;
• send call details by the channel selected by the customer;
• administer plans, usage and payments;
• protect accounts, investigate failures and prevent misuse;
• maintain and improve service reliability and call handling; and
• meet legal obligations or establish, exercise or defend legal claims.

Depending on the relationship and purpose, the lawful basis may be taking steps at someone's request before a contract, performing a contract, JobRoute's or a customer's legitimate interests in operating and protecting a business service, compliance with a legal obligation, or consent where consent is appropriate. If JobRoute relies on legitimate interests, those interests must be weighed against the rights and reasonable expectations of the people involved.

JobRoute does not use the AI receptionist to make legal, employment, credit or similarly significant decisions about callers. The service may classify or flag an enquiry, but the customer business decides how to respond.

Each provider receives the information needed for the relevant function and applies its own technical service terms and privacy documentation. Contact JobRoute for the providers relevant to a particular customer configuration.

Information may be shared with the customer business receiving the call, the service providers described above, professional advisers, authorities where required by law, or a successor involved in a genuine reorganisation or transfer of the service.

Some technology providers may process information outside the United Kingdom. JobRoute does not claim that all call or account data is stored only in the UK. Email hello@jobroute.co.uk if you want current information about processing locations and the transfer arrangements relevant to your use of the service.

JobRoute does not sell caller or customer personal information.

JobRoute keeps personal information only for as long as it is needed for the purpose for which it was collected, including providing the service, supporting an account, resolving a complaint or dispute, protecting the service and meeting legal, tax or accounting obligations.

Different information may need different retention periods. For example, a call summary needed in a customer portal is different from a short-lived delivery log or a billing record required for accounts. When information is no longer needed, it should be deleted or anonymised, subject to backup cycles and legal requirements.

JobRoute does not state one exact retention period here because the current service and customer configurations can differ. Customers and callers can ask what currently applies to their information by email.

Depending on the circumstances, UK data protection law may give you the right to request access to personal information, correct inaccurate data, ask for deletion or restriction, object to certain uses, receive portable data, or withdraw consent where processing is based on consent.

Send a request to hello@jobroute.co.uk. JobRoute may ask for information needed to confirm identity and locate the relevant record. Some rights have exemptions, and some information may need to be retained for legal reasons.

You may also complain to the UK Information Commissioner's Office. Information about complaints is available at ico.org.uk/make-a-complaint.

A JobRoute customer is responsible for giving accurate business instructions, choosing appropriate call questions and complying with the laws that apply to its callers. This includes providing any notice required when AI, call recording or transcription is used and avoiding unnecessary collection of sensitive information.

Callers can ask the trade business that received their call about the enquiry, or contact JobRoute if they are unsure who is responsible for their information. JobRoute may need the called number, approximate call time and caller number to locate a record.

JobRoute uses administrative, access and technical measures intended to protect service information, but no internet or telecommunications service can promise absolute security. Read more on the security and privacy page.

Report a suspected data or security issue to hello@jobroute.co.uk. Please do not include passwords, full card information or unrelated caller data in the initial email.

This notice may change as JobRoute adds features, providers or legal information. Material updates will be reflected on this page with a revised date.