Issue · shut-off · location · urgency
From ring to routed
Your phone keeps working, even when your hands are busy.
JobRoute answers in your business name, finds out what the customer needs and sends the full enquiry to you — without changing the number your customers already call.
JobRoute activeCall journey
- CustomerCalls your number
- JobRouteAnswers and qualifies
- Job summarySent to you
What happens on every call
A simple handover from your phone to ours.
JobRoute works around your existing business. You choose when calls are forwarded, how they are answered and where the useful details should go.
- 01
Your customer calls
Keep the number customers already know.
Forward your existing business number to JobRoute when you want cover — for busy periods, after hours or every call. Your customer still rings you in the usual way.No new number to advertise - 02
JobRoute answers
A receptionist answers in your business name.
The call is answered with your chosen greeting and a natural UK voice. The conversation follows the business information and instructions you have supplied.Your greeting, hours and coverage area - 03
The enquiry is qualified
The right questions are asked for your trade.
JobRoute captures the customer, job, location and urgency details you need. Your services and handling rules shape what it asks and how urgent enquiries are flagged.Useful detail instead of a vague message - 04
The job is routed
You receive a clear summary by SMS or email.
The information is sent to your chosen mobile number, email address or both. You can also review calls and delivery status from the customer portal.Ready for you to follow up
More than call answering
It qualifies the job for the work you do.
A useful plumbing enquiry needs different detail from a roofing quote or an electrical fault. Your setup tells JobRoute which services you offer, what always needs to be collected and how to treat urgent situations.
See trade-specific featuresSafety · supply · fault · property
Damage · access · height · weather
Boiler · symptoms · error code · priority
Your customer portal
Keep your receptionist up to date.
Your portal is the control point for the information that shapes each call and where every summary is delivered.
- Set the opening greeting, hours and areas covered
- Choose the summary email and mobile number
- Update urgent-job instructions and enquiry handling
- Define what to collect, avoid saying and answer in FAQs
JR
LiveReceptionist playbookJobRoute Plumbing
01
Opening greeting“JobRoute Plumbing, how can I help today?”
Summary emailConnected
Summary mobileConnected
Urgent job rulesSet for your trade
Areas coveredKept up to date
Changes shape future callsSaved ✓
Getting started
From your business details to a working receptionist.
We use the way your business already handles enquiries as the starting point, then tailor JobRoute around it.
- 01
Tell us how you work
Share your trade, services, business hours, areas covered and the details you need from a caller.
- 02
Shape and test the call
Set the greeting and handling rules, then make sure the conversation and summary suit your business.
- 03
Forward when you need cover
Divert your existing business number to JobRoute and choose where the SMS and email summaries should arrive.
Ready to hear it for yourself?
Put JobRoute around your next enquiry.
Tell us how your calls work and we will show you what your own receptionist could collect.